About This Item
Shipping & Returns
Proudly printed & shipped in the US.
- DRINKS STAY COLD OR HOT: Double-walled, vacuum insulated stainless steel cups that come with a splash-proof lid will keep your drinks the temperature you want.
- DITCH THE DECALS: Dingy decals no more! Once you have a Piper Lou cup, you won't ever want anything else. Our designs are laser etched and stand the test of time.
- ATTENTION MAGNET: Science has proved that 76.4% of people will like you more. It's proven.
Allow up to 7-14 business days for processing. Some in-stock items may ship as soon as 1-2 days. Shipping times typically take anywhere from 7 to 14 days and packages are not insured. If shipping to a PO Box, please also provide a physical address for UPS deliveries. Make sure you are shipping to a secure location. We are not responsible for stolen packages.
You are responsible for entering the correct delivery address for your package. Any returned packages will be subject to returned shipping fees.
Please note that if you do not enter the correct billing address that is on file with your bank, we will not ship your order until further verification is obtained. This is to prevent credit card fraud and protect us and our customers. We are not responsible for packages once they have been delivered to your mailbox or left at your address. Please make sure you are shipping to a secure location or upgrade to priority mail shipping.
PRIORITY PROCESSING OPTION
You may upgrade to the Priority Processing Option in order to push your order up the daily order list. These packages are tagged as P1 orders, which our vendors will know to push out with high urgency.
Orders are quickly processed and sent from one of our vendors within 5-10 business days (unless stated otherwise on your item description). You will receive an email with a tracking number once your item has shipped. In cases of delayed shipments, please feel free to contact us and will make sure to get it resolved as quickly as possible.
We also ship to Canada, using USPS, DHL or UPS. All rates are current estimates using our discounted shipping rates. We are not responsible for delays or any additional customs charges once the package leaves the US.
How long does it take to receive an order?
Normally it would take 3-5 days to ship your order to you however with COVID-19 regulations placed upon our warehouses, it's taking 7-10 business days to receive orders.
All orders are custom made and printed-on-demand. We do not have giant warehouses with thousands of items sitting on the shelves. Every single item in your order is hand made by us.
We understand the utmost importance of your order and are working around the clock to get them out as fast as possible. We have tripled machinery and the size of our staff since the virus came into the world. We thank you for ANY patience you're willing to give us during this time.
We will update this when our ship times go back to normal.
What is the status of my order?
After placing an order, you can view the order status 24 hours a day by simply clicking on the "My Account" link at the top right corner of every page of our website. You can also find a "My Account" link in the footer on mobile.
From there, you will be able to view information about your order. Please keep in mind, all orders are printed-on-demand and custom made. COVID-19 regulations have also slowed some ship times down so please be patient with us. Thank you!
How can I track my order?
You will receive an email upon creation of the shipping label, which means your order is getting ready to go out the door and be shipped to you.
How do Returns/Exchanges work?
Exchanges and Returns are easier than ever!
Simply go to http://returns.piperloucollection.com and it will walk you through the steps for any exchanges or returns.
➡ You will also receive a return label in an email for any items you need to ship back.
➡ Exchanges and returns must be processed by the 60th day from date of delivery.
➡ There are NO RETURNS for any of our Customized Items. They are final sale unless it is defective.
➡ Items for return must be in the same condition that you received it. If you have a damaged/defective item, please reach out to email@example.com with your order number and a picture of the damage and we are happy to replace your items free of cost.
➡ Refunds for returns will be processed upon delivery of your order to our warehouse to the original payment method.
Can I use a discount on VIP Specials?
Unfortunately no. VIP Specials are already discounted as low as we can discount them. Your code will work on any non-VIP Special items
(*excluding Monthly Box of Awesome)
How does the apparel fit?
If you have any questions on the fit of something....
Please email us at firstname.lastname@example.org or give us a call at (919) 444 2853
How can I get free replacement lids?
Yes, you read that correct...free lifetime replacement lids! Because we love you! 😍 This does not apply to Upgraded Slider Lids.
Standard Lids are FREE, you just have to pay shipping to have it sent to you. Honestly, if you toss a couple extra in your order to be safe as a back-up...I won't tell anybody 😉
You can receive Free Replacement Lids by ordering them at the following link...
Do you have a phone app?
We do have a phone app to make shopping even easier!
Here is where you can download the app for iOS:
Here is where you can download the app for Android:
How can I contact you?
The size of our business has increased by 5x since the start of COVID-19. Please bare with us as we train new members of the team. If you have any issues, we promise we will make it right! We genuinely appreciate your business and are working diligently to improve our processes to make orders go out very quick, as they did pre-COVID-19 regulations.
Live Chat: Coming soon!
Are you an Accredited BBB Business?
We're excited to say we are an Accredited BBB Business! We believe that good service is key to every customers shopping experience - but why stop at good? We aim to make every experience the best! Should you ever have an issue our friendly and knowledgeable customer service team is standing by 24/7 to make it right!
Piper Lou isn't just a brand. It's a tribe and as of this very moment...you have FOUND your people. We don't take life too serious. We have fun and crack jokes (maybe at the wrong times). We might drink & swear a little too much. We laugh at the things most people are too scared to say out loud. From our FB group to our meet-ups, our hilarious sayings will help you find others that are just as awesome as you.