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Exchange Shipping - Apparel/Hats

#12,030 Reviews
$4.99 -  Add to Cart   (1 Item)
Exchange Shipping - Apparel/Hats

Exchange Shipping - Apparel/Hats

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  • Product description
    • If you ordered the wrong item, color, or size, we just ask that you pay a shipping fee to cover shipping it back to you. If you follow the steps below, we can initiate your exchange. If it's our fault, we will cover the shipping.
      Mail it back to us at this address :
      *Include a note of what you would like to exchange it for
      Attn : Piper Lou Exchange
      7868 US HWY 70 BUS W
      Clayton, NC 27520.
      Once we receive it back, we will send you a link to pay the exchange shipping (if it wasn't our fault). Once paid, we will then process your exchange. If the item you are exchanging it for costs more, you will need to pay the difference. 
  • Shipping & returns
    • How can I contact you? 

      Our customer service email is

      How long does it take to receive my order?

      • Orders typically take about 5-7 days to ship but please see the item description to get the most accurate time frame as may vary per product. All Piper Lou orders are  printed-on-demand and custom made individually when you order. We carry some stock in our top sellers for quick ships. 
      • Orders can take up to 2-4 Business days to arrive once shipped. If you need your order sooner for an event or as a gift, please reach out to customer service and we will do our best to make sure it arrives on time. 

      How can I track my order? 

      • You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped.

      How does the apparel fit? 

      Can I exchange an item? 

      • YES! Hassle-free returns! Please email with your name, order #, and reason for exchanging.
      • If the exchange is due to a packaging error, defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping and we'll send you out a new item at no extra cost. 

      *Exchanges must be made within 60 days from the date your item was delivered.

      There are NO RETURNS for Customized Items. Those sales are final unless it's  a quality issue or incorrectly sent. 

      Do you offer refunds? 

      • ABSOLUTELY! If you don't love your Piper Lou item, we will refund your money. Refunds must be processed within 60 days of your purchase date. Item must be in the same condition as you received it. If you want to request a refund, please email our customer service email for help processing. 
      • Please include a note as to why the item is being returned along with your order number and name so we can process the refund quickly.
      • Refunds will take 2-3 business days to process through back to your bank. Once a refund is processed you will receive an email notification.

      What Address do I send Returns to? 

      Piper Lou (Attn: RETURNS)

      7868 US 70 Bus Hwy W

      Clayton, NC 27520

  • Frequently Asked Questions

387% SATISFACTION GUARANTEED (Yep, no typo. We mean it)

24/7 Customer Service

We're here to help! If you have any questions about ordering, please email us. Our loyal customers deserve support around the clock.

Fast Shipping

Shopping online shouldn't feel like waiting for a dentist appointment. Our team will work to get your order to you as fast as possible.

Custom Made

Customization! Every order is custom made and printed on demand. There are no giant warehouses with rows of racks & boxes here!