Frequently Asked Questions
How can I contact you?
Our customer service email is email@example.com
How long does it take to receive my order?
- Orders typically take about 10-14 business days to ship but please see the item description to get the most accurate time frame as may vary per product. All Piper Lou orders are printed-on-demand and custom made individually when you order. We carry some stock in our top sellers for quick ships.
- Orders can take up to 5-7 Business days to arrive once shipped. If you need your order sooner for an event or as a gift, please reach out to customer service and we will do our best to make sure it arrives on time.
How can I track my order?
- You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped.
How does the apparel fit?
- You can view the sizing chart on each product page or click the overall size chart here ----> PIPER LOU APPAREL SIZE CHART
How Does Your FREE LID Replacement Program work?
- We offer FREE LIFETIME replacement lids. Not applicable to Upgraded Slider Lids. Standard Lids are free, you just have to pay shipping to have it sent to you. You can order them at the following link https://www.piperloucollection.com/products/normal-replacement-lid-free-just-pay-shipping?variant=23748193091642
Can I exchange an item?
- YES! Hassle-free returns! Please email firstname.lastname@example.org with your name, order #, and reason for exchanging.
- If the exchange is due to a packaging error, defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping and we'll send you out a new item at no extra cost.
*Exchanges must be made within 60 days from the date your item was delivered.
There are NO RETURNS for Customized Items. Those sales are final unless it's a quality issue or incorrectly sent.
Do you offer refunds?
- ABSOLUTELY! If you don't love your Piper Lou item, we will refund your money. Refunds must be processed within 60 days of your purchase date. Item must be in the same condition as you received it. If you want to request a refund, please email our customer service email for help processing.
- Please include a note as to why the item is being returned along with your order number and name so we can process the refund quickly.
- Refunds will take 2-3 business days to process through back to your bank. Once a refund is processed you will receive an email notification.
What Address do I send Returns to?
Piper Lou (Attn: RETURNS)
7868 US 70 Bus Hwy W
Clayton, NC 27520