We are here to help!
How long does it take to receive an order?
Normally it would take 3-5 days to ship your order to you however with COVID-19 regulations placed upon our warehouses, it's taking 7-14 business days to receive orders.
All orders are custom made and printed-on-demand. We do not have giant warehouses with thousands of items sitting on the shelves. Every single item in your order is hand made by us.
We understand the utmost importance of your order and are working around the clock to get them out as fast as possible. We have tripled machinery and the size of our staff since the virus came into the world. We thank you for ANY patience you're willing to give us during this time.
We will update this when our ship times go back to normal.
What is the status of my order?
After placing an order, you can view the order status 24 hours a day by simply clicking on the "My Account" link at the top right corner of every page of our website. You can also find a "My Account" link in the footer on mobile.
From there, you will be able to view information about your order. Please keep in mind, all orders are printed-on-demand and custom made. COVID-19 regulations have also slowed some ship times down so please be patient with us. Thank you!
How can I track my order?
You will receive an email upon creation of the shipping label, which means your order is getting ready to go out the door and be shipped to you.
How do Returns/Exchanges work?
Exchanges and Returns are easier than ever!
Simply go to http://returns.piperloucollection.com and it will walk you through the steps for any exchanges or returns.
➡ You will also receive a return label in an email for any items you need to ship back.
➡ Exchanges and returns must be processed by the 60th day from date of delivery.
➡ There are NO RETURNS for any of our Customized Items. They are final sale unless it is defective.
➡ Items for return must be in the same condition that you received it. If you have a damaged/defective item, please reach out to firstname.lastname@example.org with your order number and a picture of the damage and we are happy to replace your items free of cost.
➡ Refunds for returns will be processed upon delivery of your order to our warehouse to the original payment method.
Can I Use a Discount on VIP Specials?
Unfortunately no. VIP Specials are already discounted as low as we can discount them. Your code will work on any non-VIP Special items
(*excluding Monthly Box of Awesome)
How does the apparel fit?
If you have any questions on the fit of something....
Please email us at email@example.com or give us a call at (919) 444 2853
How can I get free replacement lids?
Yes, you read that correct...free lifetime replacement lids! Because we love you! 😍 This does not apply to Upgraded Slider Lids.
Standard Lids are FREE, you just have to pay shipping to have it sent to you. Honestly, if you toss a couple extra in your order to be safe as a back-up...I won't tell anybody 😉
You can receive Free Replacement Lids by ordering them at the following link...
Do you have a Phone App?
We do have a phone app to make shopping even easier!
Here is where you can download the app for iOS:
Here is where you can download the app for Android:
How can I contact you?
The size of our business has increased by 5x since the start of COVID-19. Please bare with us as we train new members of the team. If you have any issues, we promise we will make it right! We genuinely appreciate your business and are working diligently to improve our processes to make orders go out very quick, as they did pre-COVID-19 regulations.
Live Chat: Coming soon!
Can I Exchange Tumblers I bought on a Deal Day?
BOGO, Friday Deal and Tuesday Deals and discounted items are no exchange/refund and they are final sale. We do replace them if the error is from our end only.
Are Awareness Items Exchangeable?
Awareness Donation items are Final sale as well as net profit goes directly to charity. If damaged/has defects, we can replace only.
Are you an Accredited BBB Business?
We're excited to say we are an Accredited BBB Business! We believe that good service is key to every customers shopping experience - but why stop at good? We aim to make every experience the best! Should you ever have an issue our friendly and knowledgeable customer service team is standing by 24/7 to make it right!