Frequently Asked Questions

Customer Service Email ---> info@piperloucollection.com

How can I contact you? 

Our customer service email is info@piperloucollection.com 

How long does it take to receive my order?

We typically ship orders within 7-10 Business Days. 

Items will ship from multiple warehouses all located in the continental USA!

How can I track my order? 

You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped. You'll receive a link to track your order. 

How does the apparel fit? 

You can view the sizing chart here

How can I exchange an item? 

Hassle-free returns! Please email info@piperloucollection.com with your name, order #, and reason for returning. If the exchange is due to a packaging error, defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping and we'll send you out a new item at no extra cost. 

*There are no returns for Monograms/Clearance items. Those sales are final. 

Do you offer refunds? 

Absolutely. If you don't love your Piper Lou item, we will refund your money. Refunds must be processed within 60 days of your purchase date. Item must be in the same condition as you received it. 

What stores carry your brand? 

You can view the stores that carry Piper Lou here.