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Over 13,000 5 Star Reviews
"Love this tank! Fits perfectly, and was the highlight of the party!" - Jolynn H. ⭐️⭐️⭐️⭐️⭐️
"Love ALL their products and they have the most amazing customer service!" - Cindy F. ⭐️⭐️⭐️⭐️⭐️
"Loving my new cup! Keeps everything so cold!" - Carly D ⭐️⭐️⭐️⭐️⭐️
Join the Piper lou family #piperlou
ANNUAL AUGUST SALE on Wine Cups. $24.99 ALL MONTH LONG
ANNUAL AUGUST SALE on Wine Cups. $24.99 ALL MONTH LONG

Customer Service & FAQs

How can I contact you? 

Our customer service email is info@piperloucollection.com

How long does it take to receive my order?

  • Orders typically take about 5-7 days to ship but please see the item description to get the most accurate time frame as may vary per product. All Piper Lou orders are  printed-on-demand and custom made individually when you order. We carry some stock in our top sellers for quick ships. 

  • Orders can take up to 2-4 Business days to arrive once shipped. If you need your order sooner for an event or as a gift, please reach out to customer service and we will do our best to make sure it arrives on time. 

How can I track my order? 

  • You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped.

How does the apparel fit? 

Can I exchange an item? 

  • YES! Hassle-free returns! Please email info@piperloucollection.com with your name, order #, and reason for exchanging.

  • If the exchange is due to a packaging error, defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping and we'll send you out a new item at no extra cost. 

*Exchanges must be made within 60 days from the date your item was delivered.

There are NO RETURNS for Customized Items. Those sales are final unless it's  a quality issue or incorrectly sent. 

Do you offer refunds? 

  • ABSOLUTELY! If you don't love your Piper Lou item, we will refund your money. Refunds must be processed within 60 days of your purchase date. Item must be in the same condition as you received it. If you want to request a refund, please email our customer service email for help processing. 

  • Please include a note as to why the item is being returned along with your order number and name so we can process the refund quickly.

  • Refunds will take 2-3 business days to process through back to your bank. Once a refund is processed you will receive an email notification.

What Address do I send Returns to? 

Piper Lou (Attn: RETURNS)

7868 US 70 Bus Hwy W

Clayton, NC 27520