How can I contact you?
Our customer service email is email@example.com
If you would like to reach out by phone, our number is 919-444-2853. It's in operation Every day 9AM - 9PM EST.
How long does it take to receive my order?
Orders typically take about 5-7 days to ship but please see the item description to get the most accurate time frame as may vary per product. All Piper Lou orders are printed-on-demand and custom made individually when you order. We carry some stock in our top sellers for quick ships.
Orders can take up to 2-4 Business days to arrive once shipped. If you need your order sooner for an event or as a gift, please reach out to customer service and we will do our best to make sure it arrives on time.
How can I track my order?
You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped.
How does the apparel fit?
You can view the sizing chart on each product page or click the overall size chart here ----> PIPER LOU APPAREL SIZE CHART
How Does Your FREE LID Replacement Program work?
- We offer FREE LIFETIME replacement lids. Not applicable to Upgraded Slider Lids. Standard Lids are free, you just have to pay shipping to have it sent to you. You can order them at the following link https://www.piperloucollection.com/products/normal-replacement-lid-free-just-pay-shipping?variant=23748193091642
How do Returns/Exchanges work?
Exchanges and Returns are easier than ever!
Just go to http://returns.piperloucollection.com and it will walk you through the steps for any exchanges or returns.
- You will also receive a return label in an email for any items you need to ship back.
- Exchanges and returns must be processed by the 60th day from date of delivery.
- There are NO RETURNS for any of our Customized Items. They are final sale unless it is defective.
- Items for return must be in the same condition that you received it. If you have a damaged/defective item, please reach out to firstname.lastname@example.org with your order number and a picture of the damage and we are happy to replace your items free of cost.
- Refunds for returns will be processed upon delivery of your order to our warehouse to the original payment method.