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FREE Shipping for Orders Over $100. - (US Only)
FREE Shipping for Orders Over $100. - (US Only)
My Account |   Phone:919-444-2853
FREE Shipping for Orders Over $100. - (US Only)
My Account |   Phone:919-444-2853


How can I contact you? 

Our customer service email is

If you would like to reach out by phone, our number is 919-444-2853. It's in operation Mon-Fri: 9:00am - 5:00pm EST

How long does it take to receive my order?

  • Orders typically take about 5-7 days to ship but please see the item description to get the most accurate time frame as may vary per product. All Piper Lou orders are  printed-on-demand and custom made individually when you order. We carry some stock in our top sellers for quick ships. 

  • Orders can take up to 2-4 Business days to arrive once shipped. If you need your order sooner for an event or as a gift, please reach out to customer service and we will do our best to make sure it arrives on time. 

How can I track my order? 

  • You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped.

How does the apparel fit? 

How Does Your FREE LID Replacement Program work? 

How do Returns/Exchanges work? 

Exchanges and Returns are easier than ever!
Just go to and it will walk you through the steps for any exchanges or returns.

  • You will also receive a return label in an email for any items you need to ship back.
  • Exchanges and returns must be processed by the 60th day from date of delivery.
  • There are NO RETURNS for any of our Customized Items. They are final sale unless it is defective.
  • Items for return must be in the same condition that you received it. If you have a damaged/defective item, please reach out to with your order number and a picture of the damage and we are happy to replace your items free of cost.
  • Refunds for returns will be processed upon delivery of your order to our warehouse to the original payment method. 


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