Frequently Asked Questions
How can I contact you about my order?
Email: info@piperloucollection.com (responses within 24 hours)
Phone: (919) 444 2853
How long does it take to receive my order?
🚨 EXCITING NEWS: Piper Lou now ships items FAST! 🎉
Shipping time is now our absolute #1 priority moving forward. We got to a point we weren't proud of the ship times so we completely revamped our warehouse, product offering, and partnerships to allow for insanely fast shipping. All items will leave our warehouse within 2-3 days. There will never be a time it will take more than 5 business days to leave our warehouse again.
We got our act together. 💪
Thanks to a major glow-up behind the scenes, we’re now pumping out orders in just 3-4 days—not 2 weeks.
Welcome to the new Piper Lou: fast, fabulous, and finally functional. 🥂
How can I track my order?
As soon as we create your shipping label (aka when your order is getting ready to head out), you’ll get an email with all the tracking info you need. 💌
That email is basically your order saying, “I’m comingggg!” So keep an eye on your inbox—it means your stuff is about to leave our hands and head toward your doorstep like it’s late for brunch. 🛍️📦
How does the apparel fit?
You can view the sizing chart on each product page or you can visit the following link PIPER LOU APPAREL SIZE CHART
Can I exchange an item?
YES! Hassle-free returns! Please email info@piperloucollection.com with your name, order #, and reason for exchanging. Please visit our Returns Policy for more information
Do you offer refunds?
ABSOLUTELY! I We offer full refunds within 30 days of delivery, provided the customer submits a return request via email (info@piperloucollection.com) within this period. Customers are responsible for return shipping costs and must provide a valid tracking number to verify return shipment. Please visit our Refunds & Returns Policy for more information.