Frequently Asked Questions
How can I contact you?
Email: info@piperloucollection.com (responses within 48 business hours)
Phone: (919) 444 2853 (hours on piperlou.com)
Live Chat: Available on https://www.piperloucollection.com/
How long does it take to receive my order?
We’re excited to create something special just for you! 🎉 Since all Piper Lou orders are custom-made and printed on demand, each item is carefully crafted with attention to detail—no mass production here!
Most orders ship within 10-14 business days, but times may vary by product, so be sure to check the item description for the most accurate estimate. We do keep some of our top sellers in stock for faster shipping! Once shipped, delivery typically takes 5-7 business days.
We know how important your order is, and we’re working hard to get it to you as quickly as possible! Our team has expanded, and we’re constantly improving production to speed things up. If you need your order sooner for a special event or gift, reach out to our customer service team—we’ll do our best to help!
Thank you for choosing Piper Lou! We truly appreciate your support and can’t wait for you to receive your order. 💕
How can I track my order?
You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped.
How does the apparel fit?
You can view the sizing chart on each product page or you can visit the following link PIPER LOU APPAREL SIZE CHART
Can I exchange an item?
YES! Hassle-free returns! Please email info@piperloucollection.com with your name, order #, and reason for exchanging. Please visit our Returns Policy for more information
Do you offer refunds?
ABSOLUTELY! I We offer full refunds within 30 days of delivery confirmation, provided the customer submits a return request via email (info@piperloucollection.com) within this period. Customers are responsible for return shipping costs and must provide a valid tracking number to verify return shipment. Please visit our Refunds & Returns Policy for more information.